Building a Customer Centric Organization: Can Customer Centricity be Measured?

March 30, 2010 - PRLog -- SPRINGFIELD, PA.-- On April 8th, 2010, for the first time ever, Gap International will be broadcasting an event live on UStream. This event will be the second in a series devoted to impacting the customer experience. The first event, held in December, introduced measurement as a critical pathway to improving the customer experience. Customer experience professionals who participated, engaged in a lively discussion and worked through several key issues.

The April 8th event will build on the topic by exploring two key factors that are essential to determining an organization's level of customer centricity. In particular, it will explore the impact employee relationships have on the customer experience.

The conversation will be led by Gap International Vice Presidents Nancy Sloane and Eric Jackson Ph.D. who have worked closely with executives and their organizations to develop this precise methodology.

Building a Customer Centric Organization can be viewed live at: http://www.ustream.tv/channel/impacting-customer-experience

The Twitter hashtag for the event is: #cedevent.

This event is free of charge and targeted at executives who want to significantly impact the experience of their customers. Please register in advance.

Registration: http://www.gapinternational.com/ced-event-04-2010.html

Gap International is a management consulting firm that partners with executives in producing exceptional growth through extraordinary performance. The context of Gap's work is breakthrough - breakthrough thinking, execution, leadership, strategy and performance - each with an intense focus on outcomes. Gap works with leaders, teams and organizations to cause sustainable breakthroughs in business growth, transformational leadership and organizational effectiveness with work ranging from enterprise-wide breakthrough growth and organizational change management initiatives to transformational leadership growth and leadership development programs. Gap International's services and programs are for leaders who see changing the way people think as a necessary pathway for executing strategy and delivering exceptional results.


Contact: Jeff Gibbard
Email: jeff.gibbard ( @ ) gapinternational dot com
Phone 610-328-0308

# # #

Gap International is a management consulting firm that partners with executives in producing exceptional growth through extraordinary performance. The context of Gap's work is breakthrough - breakthrough thinking, execution, leadership, strategy and performance - each with an intense focus on outcomes. Gap works with leaders, teams and organizations to cause sustainable breakthroughs in business growth, transformational leadership and organizational effectiveness with work ranging from enterprise-wide breakthrough growth and organizational change management initiatives to transformational leadership growth and leadership development programs. Gap International's services and programs are for leaders who see changing the way people think as a necessary pathway for executing strategy and delivering exceptional results.