24-7 INtouch Named a 2010 Top 50 Teleservices Agency for Fifth Consecutive Year

March 26, 2010 - PRLog -- TORONTO, Ontario, - 24-7 INtouch, a multichannel contact center outsourcer, announced today their ranking as a 2010 Top 50 Teleservices Agency in Customer Interaction Solutions (CIS) magazine for the fifth year in a row. The Silver Anniversary ranking appears in the April 2010 issue of the magazine, and recognizes the top agencies in the U.S. and internationally as measured by the amount of billable teleservices minutes completed in the previous year.

24-7 INtouch has been recognized in three different categories within the 2010 Top 50 Teleservices Agency Ranking: International Inbound (9), International Outbound (12) and International Interactive (31).  The company has shown steady growth over the past 5 years on this list, gaining a reputation for service consistency and excellence.

“24-7 INtouch is extremely pleased to be recognized five years in a row as a leader in the contact center industry,” says Greg Fettes, President and CEO of 24-7 INtouch.  “We are especially excited to have gained position ranking in the Interactive category for live chat and email services, which is consistent with our clients shifting towards a multichannel customer care strategy.”  Fettes also adds that “The long-term relationships we build with our clients is a key component in the boutique culture we create in our centers, allowing our employees to identify with each brand we represent.”

“The Top 50 Teleservices Agencies Ranking offers our readers the most honest and reliable ranking of companies.  It is truly the benchmark for choosing large-size, large-capacity teleservices agencies,” said Rich Tehrani, CEO, TMC.  “These companies that we recognized have demonstrated to the editors of Customer Interaction Solutions that they are the largest outsourced call center providers in the industry.”

CIS magazine has more than 250,000 subscribed readers every month. It is a key liaison for communication between service providers and decision makers in the CRM, Contact Center and Teleservices industries. 24-7 INtouch has been previously recognized in 2006, 2007, 2008 and 2009 for its inbound and outbound teleservices excellence.

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About 24-7 INtouch
24-7 INtouch (www.24-7intouch.com) is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 INtouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The company operates under two service delivery models, Shared and Dedicated, which cater to the specific needs of each client with scalable and customized solutions. The 24-7 INtouch team is aligned to act as brand specialists, representing their client’s brand, culture and employees in each business partnership.