24Conference.com is one of the nation's leading conference call services.
Conference calling services can include pay-as-you-go plans, as well as unlimited fixed rate plans, according to Lee Simonson of 24Conference.com, a leading conference provider to small and medium sized organizations in the United States and Canada.
"The difference between the two plans," said Simonson, "is that with pay-as-you-go conferencing you only pay for what you use, when you use it. It is billed on a per minute basis and is ideal for occasional conference call users. On the other hand, if you are high volume conferencing user, you can't beat the fixed or flat rate plan because you get unlimited usage and can talk as long as you want, anytime you want, and still only pay one fixed rate per month."
Pay-as-you-go plans can be viewed here: http://www.24conference.com/
Fixed and flat rate conferencing plans can be seen here: http://www.24conference.com/
Again, pay-as-you-go plans are best suited for business and organizations who use conferencing on a limited or occasional basis. There are two pay-as-you-go conference services:
1) Toll free conference service: Participants of your conference call dial a toll free number, type in a passcode, and they are instantly placed into your conference call session.
2) Non-toll free conference service: Your participants dial a long distance number. This is ideal for internal company calls or situations where having a toll free number is not important. Needless to say, toll free costs slightly more than non-toll free. So, one of the things you need to decide before getting a conference service is to determine if you want toll free, or non-toll free. Unlike operator assisted conference calls, most pay as you go plans require no operator or help to set up. No operators are necessary, and you don't have to make reservations -- your conference lines are open 24/7 and you can conduct a conference anytime you want. You can keep the same passcodes and use them continuously, or if you want, change them on a regular basis. Whatever works. Most plans come without any long term contracts or commitments and you can discontinue the service at any time without obligation. Better yet, there are no set up fees and you can set up an account to use immediately, or at a later date, at no cost.
If a conference call is very important, and there is a lot riding on the call (i.e. big contract or deal) Simonson says you are well advised to get a special operator assistance call. The operators can call out to each party and introduce participants into the conference. This professional touch will impress your most skeptical prospects and demonstrate you are taking the discussion very seriously. Having a professional operator handle and organize your conference with the highest level of service usually pays for itself many times over.
"There are dozens of conference call companies to choose from," said Simonson, "and the rates are very competitive. But the one thing you can never forget about is customer service, and that's where we excel. We hear it time and time again. Consumers pay next to nothing for a service, or even get it for free, and then expect someone to be there to answer the phone when they have a question or problem. When you call us, you don't have to talk to computers or keep pushing buttons trying to get connected to a human. Everyone here answers their phone and our goal is to bridge the most advanced conferencing technology with the kindness and attention that our customers expect and deserve, while doing that at the most reasonable rates. When issues arise, you want to make sure that you have someone who can respond to your needs, quickly and competently."
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