Vail, Colorado…Ski Butlers Vail has won the Vail Platinum Service Award for January and February 2010. This award is given out by the Vail Valley Partnership for exceptional customer service. Ski Butlers Vail has won this award numerous times over the past few years.
At our other locations where there is no Platinum Service program Ski Butlers measures its customer service through the Net Promoter Score. The Net Promoter Score, or NPS®, asks one single question - How likely is it that you would recommend Ski Butlers to a friend or a colleague? It is a straightforward metric that holds companies and employees accountable for how they treat customers. It has since been embraced by leading companies worldwide as the standard for measuring and improving customer loyalty. Companies with the most efficient growth engines operate at NPS efficiency ratings of 50 to 80%.
Ski Butlers is currently at 86.39%.
http://www.skibutlers.com/
