“My friend Mikey and I have been coming [to Barnes and Noble] for many years. This guy just approached him while he was drinking his coffee and on his laptop. I was simply reading a few books in the chair next to him. He was extremely rude to him and was very aggressive. After the long display of words, my other friend left disappointed in how Mikey was treated. This guy was very unprofessional and at some point was talking in a very threatening way all because we move a couple of chairs only 10 feet from where they were, ” says Tom Nguyen, an avid book customer and Barnes and Noble member.
The employee apparently would not allow the customer to speak until he was finished.
“I was very disappointed and shocked in the way I was treated. I have been coming to Barnes and Noble because the customer service has usually very good and they are very helpful in finding books. They also are good at making sure we are comfortable and are able to find what we need. Even if this manager was having a bad day, he has no right to come to anyone and embarrass us by yelling at us in front of everyone. I thought companies like this always made sure their customers were happy. I usually buy all my books here, but last night I didn’t buy any. My friend went ahead and got a bunch of books last night. Today we went to Borders instead because I wanted to buy a few magazines’. When I asked them about moving chairs, they said sure make your self comfortable,”
After being confronted, Ngoi quickly contacted Barnes and Noble customer service to explain the situation. He was provided a case number and was told nothing could be done at this time and the information will be forwarded to the proper department.
Multiple individuals who witnessed the situation and were sitting in chairs nearby and directly across from Ngoi left the area after the incident. It is unclear whether nearly all of them left because of the uncalled for display of anger or on their own accord. From what was understood, this manager was very vocal and very rude utilizing multiple choice words towards Ngoi.
After contacting Barnes and Noble corporate, we were told that a customer should have never been treated in such a manor. They stated that a manager name Rod was the person involved and that the situation is currently being investigated. No further comments were provided.
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Barnes & Noble Book Store #2884
7700 West NW Highway, #300
Dallas, TX 75225
New York, NY 10011
CEO: Steve Riggio
Stock Symbol: BKS
Barnes & Noble is the world's largest bookseller with 774 bookstores in all 50 states. As of August 1, 2009, the company operated 724 Barnes & Noble stores and 50 B. Dalton stores.