Colonial Life Selects Top Down Systems’ Client Letter to Better Manage Customer Correspondence

March 15, 2010 - PRLog -- ROCKVILLE, MD—Colonial Life & Accident Insurance Company has selected Client Letter from Top Down Systems, a leading provider of document automation software to the health insurance, financial and utility markets, as its document automation solution. Client Letter will be used to enhance Colonial Life’s already strong customer correspondence processes.

“Customer service excellence has been a strength of our company for nearly 75 years, and we regularly review our customer service levels to make sure we remain an industry leader,” said Les Blackwell, systems analyst, Colonial Life. “We realized that we could be more efficient in our customer service correspondence. That’s why we selected Client Letter to help us better automate correspondence for our claims, underwriting and account services areas and create greater efficiencies.”

With Client Letter, Colonial Life will save time and money on operational and information technology involvement, as well as eliminate document duplication. For example, Colonial Life expects to eliminate 70 percent of its pre-printed form enclosures. In addition, Client Letter will help improve Colonial Life’s already strong quality control capabilities as a result of Client Letter’s conditional logic, variable editing and quality assurance features.

“We’ve worked with Top Down Systems for many years, and its new automation software will help us make our customer service even better,” said Blackwell. “We researched several top document automation providers, and Top Down Systems was the clear choice.”

“Colonial Life has been a valued client of Top Down for several years. We are excited that our relationship with Colonial Life has expanded; and we look forward to helping them realize Client Letter’s full benefits,” said Dennis Birke, president, Top Down Systems.

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Top Down Systems specializes in customer correspondence and document automation solutions. Its document automation solution, Client Letter, enables companies to increase efficiency and improve workflows for customer correspondence needs.