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March 15, 2010, Madison, WI — CustomCall Data Systems announced today that 360networks has signed a contract to utilize CustomCall’s billing, OSS, and customer acquisition solutions. 360networks will use CustomCall’s hosted Webtop BPM and Workflow BPM solutions to manage their billing, DID inventory, order management, number porting, subscriber registrations, and trouble tickets.
“360networks continues to invest in its systems and services to better serve our customers,” said Brady Adams, CTO of 360networks. “We turned to CustomCall for their proven ability to help us further automate order entry, billing, and other back office procedures in a service oriented design that allows us tremendous flexibility while improving value for our customers.”
“We are pleased to have a company of the stature of 360networks become the latest client to embrace our solution set,” said Frank Peregrine, CEO of CustomCall Data Systems. “360networks has a deep network presence in the western United States and over 12 years of experience in the telecommunications industry. Our hosted solution will provide them with a single database of record and a unified means for bringing together disparate locations, business processes, and third party systems.”
360networks has an integrated network architecture that spans over 17,200 miles, offering a long haul and metro presence in 75 markets. Their wholly owned network was built to support fast, reliable, and efficient transport of voice, data, and next generation web-based services and applications. 360networks’
CustomCall’s integrated solution for 360networks will leverage proven technology of Webtop BPM to integrate CustomCall’s hosted bill processing platform with workflow-guided business process modules to automate customer acquisition, service activation, number porting, collections, trouble ticket administration, inventory, directory listings, and ancillary database administration, including CNAM, LIDB, and E911. The automation platform allows for customized workflow processes for order management, MACDs, commissions, and reseller management. Webtop BPM also enables a customizable end user web portal and other automation tools and services.
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