High Wycombe, United Kingdom - Lane End Conference Centre was awarded the Venue Verdict Gold Standard when Business Development Research Consultants (BDRC) announced the winners of the national Venue Verdict Awards for customer service at UK hotels and meeting venues. The Venue Verdict Gold Standard is an accolade awarded only to venues delivering the very highest level of customer service over a period of time, based on large volumes of customer feedback.
Lane End Conference Centre is a member of the Conference Centres of Excellence consortium, the UK’s largest group of specialised training and conference venues. In addition to Lane End Conference Centre, 17 other venues out of over 200 participating venues were awarded the Venue Verdict Gold Standard, of which more than a quarter were member venues of CCE.
“We are committed to delivering service that exceeds customer expectation every time, and BDRC’s Venue Verdict tool plays an integral part in the way we deliver and continue to improve our service,” said Heni Fourie, Sales & Marketing Manager at Lane End Conference Centre.
Lane End Conference Centre has been taking part in BDRC’s research programme since March 2009 and staff support and service have regularly received high ratings in the monthly reports. Business Development Research Consultants is a leading full service market research agency. Working primarily for service organisations, the company specialises in hospitality, finance, travel and travel tourism and leisure.
About Lane End Conference Centre
Established in 1969 as Buckinghamshire’
Contact:
Heni Fourie
Sales & Marketing Manager
Lane End Conference Centre
01494 887662 | 07809 395062
Heni.fourie@
