The major enhancements in this version include:
Call Recording Management on Server
All the calls recorded by the agents are available on the server side also. This feature is for the administrator to monitor the calls recorded by all agents.
Text to Speech for Prompt Generation
Text to speech provides facility to generate custom voice prompts which can be used while creating projects.
Asset Management
• Agents Management, Group Management, Friends management
• Enhanced Voicemail Management
• Enhanced Recorded Call Management
• Enhanced Call History Management
• Enhanced Line Management
• Enhanced facility to export the reports as a CSV file.
Multiple Project Activation
Using the Unite Call Center/PBX feature multiple projects can be activated at same time. The calls will be routed automatically as per attached line to the project which will allow for playing different prompts to the users as per the dial in number.
Multi Level Extension
Unite Call Center/PBX now provides facility to create multi level extensions. Using this feature we can assign same extension at different level to handle the calls as per requirement.
MySQL Database storage for project data
Version 2.0 of Unite Call Center/PBX uses MySQL to store project data and all settings.
A fourteen day free trial version for both applications can be downloaded from:
http://www.unitepbx.com/
Reviews and feedback can be submitted online on the website http://www.unitepbx.com or emailed directly to support@unitepbx.com.
Unite PBX/Call Center v2.0 can be purchased online at http://www.unitepbx.com/
For further details about the products and buying them online, please visit: www.unitepbx.com
About QualiPlex Software, LLC:
QualiPlex is an innovative product development company specializing and excelling in developing pioneering software solutions, making use of the latest technology. QualiPlex is headquarted in Atlanta, USA.
Contact: sales@unitepbx.com
