SAP CRM Training - From Magna Training

PRLog (Press Release) - Mar 01, 2010 -
Presenting Online SAP CRM Training from expert trainers.

Price : $ 995.00
Server Access : 2 Months FREE
Other Freebies :  
  1. One Month of CRM functional support (After training, During the practice).
  2. Mock Interviews.
  3. Interview Tips.
  4. Resume Marketing
  5. SAP CRM Sample Resumes.

Visit us at http://magnatraining.com/sap-crm-training to know more about our SAP CRM Training.

Brief : Functionally SAP CRM Enterprise essentially consists of 5 modules. Sales, Service, Marketing, Call Center Processing, E-commerce. CRM has gone through many releases and currently is completely web-based with only the configuration piece on the standard SAP GUI. The current version of the release is CRM 2007. CRM Technology & Channel Management comprises of the Web UI, IC WebClient & CRM Middleware.

Table of Contents :


Basics of SAP & CRM

(Week 1 )
   

   * Basic SAP GUI Navigation
   * Introduction to Customer Relationship Management
   * Introduction to the SAP CRM Modules
   * Introduction to Organization Structure
   * Introduction to Master Data
   * Introduction to Transactional Data

Fundamentals of Customization

( Week 2 )
   Fundamentals of CRM Customizing

   * Basic Master Data & Organizational Model
         o Account Management
         o Organizational Structure
         o Product Master
         o Customizing
   * CRM Transactional Data
         o Generic Business Transactions in CRM
         o Activity Management
         o Partner Determination
         o Pricing Overview
         o Billing Overview

CRM Sales Module Customization

( Week 3 )
   

   * CRM Sales Modules
         o Opportunity Management
         o Quotation creation & Customization
         o Order Management
         o Copy Controls
         o SAP CRM Sales Pricing
         o Contracts Management
         o Activity Management
         o Territory Management
         o Rebates Processing
         o Text Determination

CRM Marketing Module Customization

(Week 4 )
   

   * SAP CRM Marketing
         o Overview of marketing management in SAP CRM
         o Marketing Plans and campaign management
         o Segmenting business partners
         o Personalized mail forms
         o Marketing Product Proposals
         o Lead Management and Surveys
         o Campaign automation
         o External List Management
         o Special Functions and Features in campaign management
         o Couponing

CRM Service Module Customization

( Week 5 )
   

   * SAP CRM Service Management
         o Maintenance of technical objects
         o Service contract processing
         o Service order processing
         o Complaints and returns processing
         o IT Service Management

Photo:
http://www.prlog.org/10554120/1