Introduction
ITIL provides the framework to manage the IT department in a better way with the help of predefined procedures and processes.
This course provides a clear and practical understanding of the key concepts, principles, processes and functions used to deliver IT Services.
The main objective of the training is to prepare delegates for the ITIL Foundation Certificate Examination by EXIN, UK. The course is based on ITIL best practice service lifecycle approach.
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Course Contents...
Course Contents
The Service Lifecycle, Key Principles and models of ITSM, 5 Core Publications, Processes and Functions, Service Desk, Application Management, Operations Management, Technical Management, RACI Model, IT Service Continuity Management, Service Asset and Configuration Management, Release and Deployment Management, Event Management, Problem Management, Request Fulfillment, Access Management, 7 step improvement process, more...
Couple of case studies and exercises are included for value learning experience.
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Contact Information...
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