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Cincinnati, OH. Loyalty 360 - The Loyalty Marketer's Association announces Loyalty Expo 2010, a one-of-a-kind opportunity for leaders from companies worldwide to gain a better understanding of how best to create 360° experiences that engage customers, employees, partners ---- and deliver bottom line results. This year’s theme is: “HIGH-
“Customers and employees are multi-dimensional, so the ways in which companies build strong, interactive relationships with them must be as well,” says Mark Jonson, CEO of Loyalty 360. “Loyalty Expo 2010 is bringing together a slate of best-in-class speakers and partners to provide attendees with the insights, education, and proven tools they need to build the strong bonds and emotional connections that engender the loyalty of their customers and employees and deliver long term success.”
Loyalty Expo 2010 (http://www.loyaltyexpo.com), to be held June 6-8, 2010 at the Omni ChampionsGate in Orlando, FL, will showcase the latest loyalty trends, technology and strategies. The keynotes, interactive sessions and peer group discussions will drill down to show attendees how to implement an impactful voice of the customer, high tech/high touch initiative to build and sustain strong relationships with their customers, employees and partners. Key questions to be explored will include:
o Are you hitting the key touch points to drive customer and employee loyalty?
o Is the experience you’re creating touching their hearts, minds and emotions?
o Are you in touch with the needs and wants of your employees, customers and partners need?
Jeanne Bliss, Managing Partner - Customer Bliss and author of “I Love You More than My Dog: Five Decisions for Extreme Customer Loyalty in Good Times and Bad” will present the Loyalty Expo 2010 Keynote: The Five Decisions of Beloved and Prosperous Companies: How to become a company customers love and can’t live without. Other sessions will include:
o Irrationally Loyalty: The Neuroscience of Engagement
Barry Kirk, Director, Loyalty Strategy - Maritz
o Aligning Inside and Out for Solid Engagement
Stef-Erik Anderson, 1st Vice President, Loyalty and Rewards - SunTrust Bank
o Contemporary Engagement Measurement - Using Engagement to Measure Cross-Media Marketing
Robert Passikoff, Founder and President - Brand Keys; Jim Harris, CEO - Office Media Network
o Doing Well By Doing Good
Morley Ivers, Chief Rewards Officer - RecycleBank
o How Recognition Impacts Employee Engagement and Performance
Dr. Bob Nelson, President - Nelson Motivation, Inc.; Rhonda Rhodes, Vice President, Human Resources - Universal Studios
o How To Tell When The Customer Is Just Not That Into You - Developing a Platform for Optimization of Your Engagement Strategy
Shiv Gupta, Director of Customer Insights and Analytics - Farmers Insurance Group
o Nurturing Loyalty Through Social Media
Jared Stivers, Founder - Walker & Stivers Analytics Consulting
For more registration and additional information, please visit www.loyaltyexpo.com.
