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Uniter Group opens for business around the clock

Uniter Group extends services to provide 24/7 support for IT, printing and EPOS devices across the UK and Europe

 
 
Uniter Group provides 24/7 support for IT, printing and EPOS devices
Uniter Group provides 24/7 support for IT, printing and EPOS devices
PRLog - Feb. 3, 2010 - BILLERICAY, U.K. -- Uniter Group Ltd, a leading provider of technical support solutions, has extended its range of services to provide full 24/7 support for IT, printing and EPOS devices used in mission critical environments across the UK and Europe.  This will enable organisations operating around the clock or in other time zones to focus on their core business, reduce costs and achieve an enhanced return on investment.

Uniter Group provides a range of strategic, bespoke support solutions to meet the needs of organisations operating in a wide range of market sectors.  High levels of remote assistance is delivered using a state-of-the-art contact centre staffed by technical specialists that, using extensive knowledge databases, are able to resolve more than 80% of all problems during the initial call.  A rapid onsite engineering support service is delivered by strategically located engineers for all technical issues that cannot be quickly resolved by this helpdesk.  They are all equipped with the latest mobile communications devices and have been security vetted to meet the requirements of secure and sensitive government locations.

According to Uniter Group Director Jason Williams:  “We are committed to meeting the specific needs of clients and have extended our services to meet the increasing demand for bespoke, round the clock support that will ensure that networks continue to operate at optimum performance levels and meet the availability and resilience requirements of organisations operating in mission critical environments.”  

Remote infrastructure management is a core element of this service and provides a flexible and cost effective way to keep IT networks, appliances and peripherals operating at maximum efficiency around the clock.  Uniter Group proactively monitors the critical health status of devices and line of business applications enabling potential problems to be diagnosed and prevented before they occur.  This will help to minimise network and device downtime and enable productivity levels to be maintained.

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About Uniter Group
Uniter Group specialises in the provision of technical support solutions throughout the UK and Ireland to corporate and home users as well as manufacturers and resellers. Working in partnership with channel partners, system integrators, outsourcers and facilities management providers, the company offers a single source solution for IT infrastructure support, print devices, multifunctional devices, scanners, multifunctional, AV, EPOS and other office products. Warranty support is also provided for a wide range of manufacturers including Brother, Canon, Develop, Kyocera Mita, Muratec, NEC, OKI, Panasonic, Printronix, Ricoh, Sagem, Sharp, TallyGenicom, Toshiba and Xerox. Uniter Group also provides comprehensive technical support for computer peripherals, ID card printers, CD/DVD duplicators/printers, biometrics, consumables, spares and associated services.

For further information visit www.uniter.co.uk

Photo:
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Contact Email:
***@uniter.co.uk
Source:Uniter Group
Phone:0845 811 2000
Zip:CM12 0DX
Location:Billericay - Essex - United Kingdom
Industry:Computers, Technology, Services
Tags:technical support, helpdesk, field service, computer maintenance, workshop repairs, technical helpdesk, call centre
Shortcut:prlog.org/10516935
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