Teleperformance
Kyiv – Teleperformance Ukraine, a subsidiary Teleperformance Group (NYSE Euronext: FR 0000051807), invested more than 1 million Euro in development of own business in Ukraine.
According to General Manager of Teleperformance Ukraine Mr. Andrei Zinkovetsky, the company reached break-even and met all 2009 business plan goals.
Despite tough economic situation in Ukraine caused by recession in country’s economy, Teleperformance Ukraine opened an own outsourcing call center in the city of Cherkasy for 150 agents. Located 190 km from Kyiv, Ukraine’s national capital, this contact center is among top 5 in Eastern Europe taking into account the quality of facilities and equipment installed, Mr. Zinkovetsky said.
The engineering solution for call center in Cherkassy based on the newest Avaya Call Center Elite and served by dedicated servers Avaya S8730 in Kyiv and Cherkasy.
Currently a number of clients from financial, telecom and retail sectors of Ukrainian economy are serviced from Teleperformance Ukraine facilities in Kyiv and Cherkasy. In 2010 the company is planning to extend the number of agents involved in projects servicing Ukrainian clients to 300 operators.
Among main company’s achievements in 2009 is a realization of Dnepropetrovsk call center site, country’s alone nearshoring project servicing clients of large-scale Russian bank from the territory of Ukraine. In the course of project realization a number of problems connected to the bank data secrecy, the trans-border personal data transmission, and the taxation were solved. This project allowed to cut expenses of company’s clients significantly, Mr. Zinkovetsky pointed out.
In 2009 the company handled over 25 million calls, a record for Ukrainian market.
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