Tucson, AZ and Washington, DC - CyraCom International has signed a definitive agreement under which it has acquired Language Learning Enterprises, Inc. (LLE®), headquartered in Washington, DC. Voiance Language Services LLC and LLE are both wholly owned subsidiaries of CyraCom International and are now ATA members in both DC and Arizona. The combination of the companies will provide clients with a broadened portfolio of language solutions and an even deeper pool of interpreters and translations.
In a recent study, 88% of contact center respondents acknowledged that they receive customer contacts in a language other than English. Providing services through a trained interpreter results in improved communication between you and your customers, facilitating higher customer satisfaction, market share and retention in this fast growing demographic.
Partnering with a leader in outsourcing of language services for contact centers will help you to determine the best approach to generate the desired results in your interactions with limited English proficient customers.
For more information on over-the-phone interpretation and how your contact center can benefit from shortened connection and handling times, call (866) 742-9080 or visit www.voiance.com.
About Voiance
Voiance, through its parent company CyraCom International, Inc., has been in business since 1995. LLE has provided language services to the U.S. government since 1981. CyraCom International is the second largest provider of over-the phone interpretation services in the United States. CyraCom International is based in Tucson, AZ and operates three enterprise-class interpreter contact centers.
Voiance Language Services (www.voiance.com)
