There’s no question. Whatever you need for your office, it’s almost always best to deal with specialists.
But the world is changing, and it’s becoming increasingly important for customers to ask themselves what sort of specialist help and support they most require. In the past, it was a simple decision. If the issue in question concerned copying, you would turn to an office equipment supplier. If it involved your printing needs, you would probably deal with a computer reseller.
But in these days of convergent technology, many suppliers no longer work in clearly defined ‘boxes’. For example, today’s Gestetner bears little resemblance to the company that made its name as a copier supplier.
According to Dionysis Theodorou, Gestetner’s document solutions consultant in Cyprus, “We have moved on from defining our business by the products we sell, to thinking more widely about the role we fulfil for our customers. Today, our core business revolves around helping them to become more productive, efficient and profitable by providing total solutions to their document processing requirements. This is what we specialise in. This is total document solutions.”
Full Service and Support
As areas of specialisation go, this is clearly a multi-faceted one. In order to deliver on it, Dinos Kridiotis and Son of Gestetner, Cyprus has devised an integrated consultancy, product and service mix which is flexible to the specific needs of every customer. This is made up of a consultancy service which fully analyses a customer’s document processing needs, a product range covering the printing, copying, faxing and scanning requirements of almost all possible business environments, and an extensive service and support programme.
It’s an approach that works, and Gestetner is already established as Europe’s leading supplier of digital office systems and services.
Multifunctional Machines Cost less and are More Efficient
According to Dionysis Theodorou, “By offering a range of networkable multifunctional products (MFPs) and now single function printers too, we have made the move into a market sector which was previously the domain of IT resellers. But thanks to our history as a copier company, we have a different culture – a culture which is based on the principles of long-term, mutually rewarding relationships with our customers.”
Total Cost of Ownership Analysis
As part of its consultancy service, Dinos Kridiotis and Son of Gestetner, Cyprus analyses the total cost of ownership for its customers of all peripherals, including printers.
An average company will have multiple devices, several lease agreements, several maintenance agreements and many different types of supplies. When you add into this administrative costs involved, it is unsurprising that few IT Managers know the true cost of ownership and the management of their printing resources. However, Dinos Kridiotis and Son can undertake this analysis and design a solution that will increase productivity and reduce costs.
Adds Dionysis Theodorou “That’s far from all: We can also deliver and install the equipment, together with cost-saving financial packages covering the client’s entire document input and output needs, plus support, maintenance and the flexibility to upgrade. This is far more than most traditional IT reseller can offer their customers.”
Delivery, Installation, Training, Maintenance
It’s at the support and maintenance level that the difference between the overall Gestetner: Dinos Kridiotis and Son approach and that of an IT reseller is most visible. Our technicians and IT specialists are on call to undertake an installation or cope with more complex customer queries. There is also a full support capability, ranging from being able to download driver and utility software from the Gestetner website, through customers being able to contact specialists directly.
We Save You Time and Money
Mr. Theodorou says, “We know that we are bringing many of our clients a level of service which they have never experienced from anyone else. As far as we are concerned, taking this broad approach, and specialising simply in providing what our customers really need, is the way forward to greater success and customer satisfaction.”
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Dinos Kridiotis and Son are distributors of Gestetner copiers, printers, scanners and fax machines as well as multifunctional products which can help you save time and money printing, scanning, copying, faxing storing and retreiving your data.