Universal Service Management Body of Knowledge (USMBOK)
Stateline Nevada (January 17th, 2010) – Service Management 101 today announced the endorsement by the IT Service Management Professional Association (ITSMPa) of the Universal Service Management Body of Knowledge (USMBOK) as the definitive service management reference for its members.
“The USMBOK is more comprehensive, more current and universally applicable, and just plain easier to understand and use than any other IT Service Management reference. ITSMPa strongly recommends the USMBOK to its members as the definitive source for knowledge on how to design a sustainable service management system and service provider organization”
“The foremost responsibility of a service management professional is to understand the working elements of a service management system and service organization, and how they interoperate to manage the customer experience and produce successful customer outcomes. We are pleased and very proud to be recognized by yet another prestigious and industry leading professional association”
The USMBOK is already the basis for the service management qualification scheme managed by the Service Management Society, a non-profit organization with the stated objectives of ensuring service management professionals have a voice in the content and scope of their own body of knowledge and standards compliant, role- based credentials.
About the Universal Service Management Body of Knowledge
Presented as a body of knowledge, the USMBOK and associated publication provide a singular, coherent and comprehensive blueprint, and vital reference to help the service management professional define a systematic method for managing the provision of services to customers at a known quality and cost.
Incorporating the latest outside-in and lean thinking, the USMBOK is helps organizations and individuals design the transformation of any organization wishing to operate as a customer centric, service provider organization. The USMBOK also provides a common lexicon of generally accepted definitions, concepts, methods and best practices for the service provider organization, and a role continuum spanning the customer-infrastructure perspectives, that includes detailed descriptions of the seven knowledge domains (key roles), and forty knowledge areas within the domains (representing knowledge, skills and abilities or competencies)
About ITSMPa
Founded in 2008, this association strives to bring together those professionals who seek to network with others to improve, align, educate and foster real interaction to ensure successful delivery of Service Management value. For more information on the ITSMPa, please visit http://www.itsmpa.org, or contact Mark Storace, Tel: +1 (916) 801, 5494, Email: itsmpa@ndserv.com
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