IAP Logo
The IAP is a telephone based service designed to assist engineers whilst installing and configuring SonicWALL solutions. This service covers all UTM Firewalls, CDP, SSL-Secure Remote Access and Email Security product sets. It has been designed to help all skill levels, from a technician who is new to SonicWALL and needs to get going, to experienced engineers that may need help with some of the more advanced configuration options SonicWALL devices have to offer.
How does it work?
When ordering your SonicWALL appliances resellers simply order an Installation Assistance Pack*. At the time of ordering Tekdata will take the engineers contact details and Tekdata's technical team will then call the engineer to book the installation. At the specified time and date the Tekdata engineer will call the reseller and help carry out the installation and configuration.
* IAP can also be ordered after the purchase of SonicWALL equipment.
What's on Offer?
- A pre-booked timed telephone appointment, (9.00am to 5.30pm)
- A dedicated, experienced and professional engineer to assist the reseller.
- Up to 2 hours of telephone time.
- Logging of the work done, for future reference.
- Professional post installation checks to ensure the reseller's SonicWALL product is functioning correctly and to its optimum performance levels.
- Peace of mind that the end user customer is secured.
Photo:
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