Technical outsourcing specialist, Qcom, has been appointed to manage customer wireless network pre- and post-sales support for Psion Teklogix in the UK.
Psion Teklogix is a global manufacturer of handheld and wireless network devices. This appointment consolidates Qcom’s position as a leading supplier of wireless network infrastructure support services.
The three-year contract will see Qcom delivering a range of network infrastructure services for Psion Teklogix, including RF site surveys and the subsequent installations, configuration and staging, trouble-shooting services and on-site support across its hardware and network infrastructure.
Psion Teklogix’s customer base includes airports, government departments, the automotive industry, warehouse and distribution, and the retail industry.
Paul Westmoreland, managing director of Psion Teklogix, says: “Qcom is non-competing and has the bandwidth to support us. The team is professional, and offers both a great service and flexible approach. We’ve worked with Qcom in the past so we were very comfortable approaching them for this project.”
Qcom’s managing director, Neil Anderson, says: “Outsourcing wireless network infrastructure pre- and post-sales support allows manufacturers like Psion Teklogix to focus on their core businesses.
“It’s critical for Psion to ensure that partners offer a seamless extension to their in-house technical support. We are well placed to help them in this regard through our comprehensive range of services. It’s important, for example, to ensure that wi-fi wireless networks are optimally designed and installed to provide the service that they were intended to.
“We run stringent wireless site surveys, planning and design exercises that are designed to support both current and the new breed of wireless services.”
Ends
About Qcom
Qcom is an international technical outsourcing company, operating across a large range of technologies offering pre- and post-sales technical support, delivering warranty packages and technical services as well as consultancy around issues such as customer care.
Qcom provides technical services and support packages to the manufacturers, distributors, and resellers of a range of technology products, including IT, RFID, Auto ID, barcoding, data capture, EPOS, convergent IT and mobility solutions.
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Gerry Vincent
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