Tonyrefail Employee Wins National Award For Going The Extra Mile

Jan. 6, 2010 - PRLog -- A Tonyrefail employee at Buy As You View fought off competition from his colleagues across the UK to win the award for Employee of the Year.
Matthew Banwell, 38, who works across the Rhondda Valley as an account manager and has worked with Buy As You View for four years. He works with 725 customers across the region by visiting their homes, seeing up to 50 customers each day.
Matthew received £500 high-street vouchers, a commemorative glass clock, a certificate and a personalised bottle of champagne along with an official car park space for the year.
He said: “I was completely shocked and lost for words when I heard my name called out. I never thought that I would be chosen above nine other employees across the UK.  Any of them could’ve won it, but it feels great to win the award.  The vouchers have come just in time for Christmas as it means we’ve had a bit more to spend on presents this year.
“I enjoy the variety of my job and seeing lots of different people every day.  Most people are friendly and nice to work with, and because I’ve worked on the same patch for a few years I’ve got to know my customers really well. When I first started I didn’t know my way around the area, but over the years I’ve got to know the cars they drive so when I’m out doing my round, I can normally tell if they’re in or not. It helps save a bit of time during my day and means that I can see more customers.
“A few of my customers are former colleagues of mine so it’s been great to keep in touch with them through work too.”
Graham Clarke, chief executive for Buy As You View, said: “Our staff are all highly valued at Buy As You View and we like to recognise and reward strong performers where we can.  Matthew was selected because of his exceptional work performance, his outstanding commitment and the support he gives to the sales team. He’s well-liked by colleagues and customers and is an asset to the entire company.”
Buy As You View (BAYV) is a retail and consumer finance company, selling a range of electrical goods and furniture for the home. It provides a coinmeter repayment and credit facility for a personal, convenient and manageable way to finance and plan purchases. Products are bought on a hire-purchase weekly-payment basis with no deposit and no credit checks.

Customers pay weekly for their products through the coinmeter which is linked to their television. Account managers visit customers on a regular basis to empty meters and offer after-sales customer care. BAYV is a responsible lender and, before offering credit, run through a full evaluation of affordability with each customer.

To see how the pay weekly coinmeter system works click here.
BAYV was established in 1972 in South Wales, initially operating out of a single Rhondda valley shop with a direct sales team. The company grew and later expanded throughout the whole of South Wales with an extensive team of account managers servicing customers throughout the region.  In 1999, BAYV embarked upon a UK expansion programme and now operates in the North East, Yorkshire, the Midlands, the North West and Scotland. The business employs 700 staff nationally and its customer base has almost tripled to nearly 100,000.
By offering top quality branded products, first class maintenance and after-sales support, it has become a leading retailer of domestic electrical products.
BAYV strongly supports responsible lending and treating customers fairly wanting to enable its customers to make purchases for their homes without creating additional financial problems. A significant number of BAYV’s new customers are as a result of recommendations from its existing customer base (41%). This is seen as testament to the satisfaction that the products, payment method and service delivered to its customers. It is in the company’s interest not to overburden its customers financially.  BAYV wants its customers' experience of Buy As You View to be positive and for it to be 'the manageable way to buy things for their home'.

BAYV is a forward thinking customer-oriented company with ambitious plans to dominate the sector and become a significant player in the retail and consumer finance market in the UK through controlled profitable growth.
For more details, visit www.bayv.co.uk

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BAYV was established in 1972 in South Wales, initially operating out of a single Rhondda valley shop with a direct sales team. The company grew and later expanded throughout the whole of South Wales with an extensive team of account managers servicing customers throughout the region. In 1999, BAYV embarked upon a UK expansion programme and now operates in the North East, Yorkshire, the Midlands, the North West and Scotland. The business employs 700 staff nationally and its customer base has almost tripled to nearly 100,000.
By offering top quality branded products, first class maintenance and after-sales support, it has become a leading retailer of domestic electrical products.