CUSTOMER SERVICE FOCUS AT LOWCOSTHOLIDAYS.COM
A report published today by Which? Holiday magazine makes bad reading for some of the larger traditional tour operators with customer service levels and satisfaction coming in for particular heavy criticism.
As a smaller tour operator, lowcostholidays.com is able to focus on its customers and has a very good customer service record with a complaint rate of only 1%.
Commenting on the report, Paul Evans, CEO of lowcostholidays said, “It’s disappointing to see so many holiday makers are not satisfied with their tour operator and feel that they are being let down. At lowcostholidays.com, our focus is our customers and we have just launched our own customer charter to reinforce our commitment to this. With airlines and tour operators increasingly adding hidden charges and extras, lowcostholidays.com offers honest pricing – the price you see is the price you pay. We offer flexible booking terms and conditions with low cancellation and amendment charges and in resort support is available for all our customers. We even provide ‘Airline Failure Insurance’ with all flight bookings so that holiday makers can book with confidence. Our regular feedback surveys show that 91% of those who have travelled with us rated lowcost as excellent or good as a tour operator. We hope holiday makers will be impressed with our customer service when booking and travelling on their next holiday.”
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lowcostholidays.com
• lowcostholidays.com is the consumer facing travel business of the lowcostravelgroup.com selling directly through its advanced website and call centre
• The website was launched in 2009 and is listed in the top 15 travel agency websites in the UK by Hitwise, attracting over 9m visitors in the last 12 months
• Using the latest technology it creates millions of holidays everyday, combining the best priced airline seats from over 40 airlines with over 2,500 hotels
• The fastest website for dynamically packaging consumer holidays – faster than 95% of all other web sites in the UK
• lowcostholidays.com holds an Air Transport Organisers License from the UK Civil Aviation Authority and is a member of the Association of British Travel Agents
• Winners of the Travolution Best Travel Agent- Tour Operator Website – 2009 and Number 20 in the latest Sunday Times Virgin Fast Track League Table
