Chippenham, UK,Azure Holidays, one of the UK's leading specialists in villa rentals, has just announced a unique new online booking and management scheme. From now on, villa owners will be able to manage their own accounts, streamlining the system and freeing up Azure's time for their customers.
Azure Holidays is a UK based company and they pride themselves on their personal approach to villa holidays. As seasoned villa owners themselves Azure's directors, Andrew Jones and Iain Cliffe, realise how important the personal approach is.
Booking villa holidays online can be an impersonal experience, with the customer having little idea of what they've rented, apart from a few pictures and text. Azure Holidays takes the opposite approach, having an online presence that's akin to having a live travel consultant.
Azure Holidays has gone to great lengths to develop a speedy, easy-to-use online booking system. However, they find customers often prefer to liaise with them directly, either by email or phone. In fact, Azure prefers this method of communicating.
"Call me old-fashioned if you like, but I find it far easier to chat to customers about our villas over the phone," said Andrew Jones, CEO of Azure Holidays. "After that, it's a simple procedure of pointing them to the right place on our website, or even making a personal recommendation. This new system benefits everybody so as far as we're concerned, it's money well spent."
To this end, Azure Holidays has invested in their new streamlined booking and administration program. Many holiday villas are regularly rebooked, or get booked by word of mouth. This means a lot of administration by Azure staff to ensure double-bookings don't occur. By placing account management in the hands of the owners, problem bookings will be a thing of the past - ensuring a hassle-free and relaxing holiday for customers.
