1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution

Business process Outsourcing: Will India leave the old call center concept?

The BPO sector is a creative field than call center job. Answering calls and attending queries in call center can be mechanical, while business process needs a good amount of concentration and grasp of English language.

 
PRLog - Mar. 10, 2010 - COCHIN, India -- When you say that you are working in a BPO company, people will frown, “Oh! The call centre job! Isn’t it?” It is an age-old and worn-out concept.  

Most of us don’t know the difference between a call centre and a BPO company.

A business Process Outsourcing (BPO) organization is one that performs a business process or a part of a process of another business organization; outsourcing means cost advantages, less manpower and more productivity for the company which outsource the project.

A call centre, on the contrary, performs only a part of a client's business which involves efficient handling of telephone queries, e customer complaints coming in over a telephone.

I would say, the BPO sector is a more creative field than the simple call centre job. When answering calls and attending queries can be mechanical, doing a business process is not cake walk.  One needs to have a good amount of concentration, knowledge of English language, an innovative mind to accept the changing business trends and technology, and obviously, a bulk of common sense.

India, with its great skilled manpower resources, is now waking up to a new dawn of technological advances and novel business insights. Though it is so typical of an Indian to desert a long-used concept and accept something fresh and new, we are slowly coming out of the old ‘call centre’ concept.

The creative and profitable business pastures BPO offers are of great demand now. Needless to say, the possibilities offered by the BPO industry to the literate Indian youth are immense.
 
Well, managing a BPO company is not as simple as you think! The jobs which are handled here are as diverse from simple data entry to medical transcription, complex structural designing in engineering to video & audio tagging and every day back office services to research-oriented knowledge process outsourcing.

Let us all hope for a better India when every one is employed and contended and the only ray of hope at the present is the thriving BPO industry.
Article by Rekhna R
SBL BPO Services
http://www.saibposervices.com/

# # #

SBL is an ISO 9001 quality certified IT enabled service provider specialized in Business process Outsourcing in India with offices in UK and Australia

--- End ---

Click to Share

Contact Email:
***@sblinfo.com Email Verified
Source:SBL BPO
Phone:91 484 2784057
Location:Cochin - Kerala - India
Industry:Outsourcing
Tags:bpo services, bpo, Outsourcing, business process outsourcing, business process outsourcing india, bpo firm
Shortcut:prlog.org/10469598
Verified Account Email Address

Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share