Come 2010 and companies would be outsourcing more of contact center, help desk and customer care jobs to India. A rising trend seen from past 10 years, however things have changed from past couple of days. Experts say outsourcing activities are going to cities like Aurangabad in maharashtra which is posed to be the next BPO destination of INDIA. Aurangabad is a multi cultural city with lot of investor friendly infrastructure along with ample english speaking crowd. The billing average for companies outsourcing comes between USD6-8/HR/FTE. Favorable business environment and ample resources have made many companies setup captive contact center / back office units in Aurangabad. Deepak Patel, CEO of Evincesis Info Solutions - A early IT / ITES startup in Aurangabad catering to software and BPO services said "Companies outsourcing their services to aurangabad shall gain not just in terms of service factors but shall definitely gain on cost factors too since the average spend in cities like aurangabad is 30% less compared to the cities like pune, mumbai, bangalore and other metros."
Alternatively a lot of companies are also trying options like online B2B Portals which give them options to connect with outsourcing service providers to get options on pricing and service. One such portal http://www.questoutsourcing.com has been doing a lot of buzz on the internet as it allows outsourcing service buyers to put up their requirements / RFPs for free on the website and receive quotes, suggestions and solutions from Service providers before they can choose for the right vendor, all that for free.
Overall Outsourcing is here to stay for long.
