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The interview includes TalkTalk's recent distribution problems with its fixed-line phone/broadband products; problems with international call centres; mis-selling;
On its connection problems – which in some ways mirror its previous problems when offering 'free' broadband deals– Sylvain outlines plans to clear everything up very early in the New Year.
Problems with international call centres are talked about in great depth, with some interesting claims that the quality of phone lines and the call transferring processes were to blame, rather than accent problems. Sylvain goes as far as saying that its Indian call centre staff are more “tech savvy” than those elsewhere.
There is good news for Tiscali customers, some of which will get better speeds as they are moved onto TalkTalk's LLU lines. Generally, in 2010, TalkTalk customers can look forward to software advances such as more powerful parental and security controls.
Finally, there are some frank opinions about the entrance, again, of Tesco into the fixed-line broadband providers market.
Sylvain Thevenot is a key director at TalkTalk, especially for consumers, and has a strong background in the broadband market. He helped set up one of Europe's first internet service providers, French ISP Quaternet. Before joining TalkTalk, he was a director at Vodafone UK.
The full transcript is now live at http://www.broadbandgenie.co.uk/
ENDS
Photo:
http://www.prlog.org/
