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Follow on Google News | Strong Support from Small Businesses towards Hosted Microsoft CRMUK independent Customer Relationship Management (CRM) specialist Concentrix is reporting strong support among small businesses for its hosted version of Microsoft Dynamics CRM.
By: Concentrix Microsoft Dynamics CRM (http://www.concentrix.co.uk/ John Odell, Senior CRM Consultant at Concentrix said “Over the last couple of years the idea of CRM has really taken off with smaller businesses. We’re finding they prefer hosted CRM because Concentrix can get them up and running extremely quickly, and there’s usually less financial outlay in terms of hardware and IT infrastructure” With hosted Microsoft CRM http://www.concentrix.co.uk/ Although Concentrix is finding hosted Microsoft Dynamics CRM increasingly popular with its smaller clients, it’s a different story with larger customers. Odell explains “While nearly all our smaller customers that choose Microsoft Dynamics CRM go down the hosted route, our larger clients tend to prefer on-premise CRM. This is generally because they have their own IT staff and internal resources, their requirements can be more complex, and they prefer to keep their business systems fully under their control”. Odell continues “Hosted CRM is great for smaller businesses, for organisations that are trying out CRM for the first time and those with limited internal IT resource, which is why it’s so popular. However we’re also just starting to see some businesses move from hosted to on-premise, simply because they’ve used hosted CRM to establish the benefits and can see that on-premise will deliver even better ROI in the long term”. So how does a business choose between hosted CRM and an on-premise solution? Odell concludes “It really depends on your business requirements and the objectives of your CRM strategy. If you contact an independent CRM specialist such as Concentrix, they will discuss the various options with you and provide unbiased advice and guidance”. About Concentrix Concentrix is a leading UK independent customer relationship management (CRM), business management software specialist and IT solutions provider. Founded in 1999, Concentrix helps companies increase competitiveness, profitability and customer satisfaction by improving business processes, systems and IT. Concentrix solutions are based on recognised, 'best-of-breed' software products. As well as providing Microsoft Dynamics CRM, Concentrix also offers Sage CRM, the Sage 200 suite, Microsoft Dynamics NAV http://www.concentrix.co.uk/ Concentrix is a Microsoft Gold Certified Partner, a fully accredited Sage Business Partner, and a FrontRange Premier Partner. Concentrix is based in Mountsorrel, Loughborough, Leicestershire and has satellite offices in Bristol and central London. # # # Concentrix is a leading UK independent CRM specialist and business management software provider. Concentrix supplies and implements a wide range of software including Sage CRM, Microsoft Dynamics CRM and FrontRange’s Goldmine Premium Edition. For further information, please visit http://www.concentrix.co.uk End
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