The enhanced ISP administration gives companies the ability to understand why their customers are calling, daily insight into what type of service they are being provided, and a direct way to interact with ISP cases and resolution.
Eric Christoffersen, VP of Information Technology, stated “The continued enhancement of our ISP administration demonstrates our commitment to simplifying our Partner experience and offering more value to their customers with little to no investment required.”
“SecurityCoverage has done a great job with our Internet support services. The smooth implementation took less than four weeks and the transition process was seamless. We were pleased with their willingness to work with us to create a branded solution that was flexible to our needs. I am very impressed with their top-notch management team and technical support staff and the knowledge they possess. Their new ISP administration is easy to use and allows my group to view detailed reports, take tickets and also add notes. The experience for our customers has been completely enhanced from day one with SecurityCoverage”
In addition to the enhanced ISP administration, SecurityCoverage is offering a 10% discount off its ISP Support rates for new partners who switch from a competing company the first quarter of 2010.
Additional features of the SecurityCoverage ISP Support Service include:
• True 24/7/365 live calls answering
• Fully branded call answer with dedicated queue
• Support for all dial tone, dial-up, broadband, IPTV, VoIP, and wireless
• Technically knowledgeable staff, allowing for greater one-call resolution
• Real-time, web enabled interactive case details
• Detailed reporting including customer history, top call drivers, daily call stats, and much more
• Upsell SecureIT, TotalTech, and Online Backup on your behalf
Learn more about SecurityCoverage ISP Support Services by visiting: http://www.securitycoverage.com/
