This is what customers have to say about their Sales and Service Experience at Nissan of Elk Grove
"Most impressed with personal attention given to each customer. Also impressed with the sense of personal responsibility and ownership each employee demonstrated to solving the customer's problems. And most impressive of all, I was overwhelmed with the sense of teamwork the members of your service department demonstrated while I was there. My service person had gone to lunch and I needed to leave to meet a deadline in my schedule, and the other service dept members actually jumped right into the situation to enable me to be able to get my vehicle and get on my way. If I were the manager of this dealership, I would be so so proud of my personnel and would do everything possible to make sure they stay employed with me forever. They are invaluable!!!!!"
by J.N.
"Kim and John were a pleasure to work with during my recent experience in the service department. The transmission on my Nissan Maxima gave out just after 60,000 miles which was the warranty period. KIm worked with Nissan to have the expense of a remanufactured transmission covered. After having the transmission replaced, the emission system malfunctioned and John was able to have the repairs covered by the warranty as well. Both Kim and John listened to my concerns and made every effort to resolve the issues. After picking up my car, John called me to be sure that everything was working properly. I am thankful to Kim and John for looking after my best interests and appreciate their help!"
by cpike
"Althought I thought going early that there would be little wait there's was a line of cars waiting for the Quick Lube to open up at 7:00 a.m. The staff was very friendly and kept me inform about how much longer it was going to take before they took my car. They are very efficient, friendly and helpful. Wouldn't take my car anywhere else. They also remember you that you been there before not just by the computer saying it but they actually recognize you."
by zristic
"Starting with getting the appointment time I wanted for my tune-up and then meeting Kim in the office, I was treated as special. I was impressed they offered me a rental. I felt everyone I spoke with enjoyed working there and it made the experience very enjoyable...I felt I could trust them with my car. Even though the repair took a little longer than they anticipated, they communicated the delay very well. I was also able to take advantage of a coupon from the internet. If I need service in the future, I have a place to go where it will be convenient and I can trust the staff to take care of me."
by G.W.
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