Cooperate on issues and support cases with Outlook and SharePoint/Office Live
With the new version of HelpDesk OSP, the add-in for issue tracking and user support with Outlook and SharePoint/Office Live it is possible to use the e-mail threading feature also for e-mails sent to or from Outlook Web Access (OWA). For a team that is distributed to different places or when members work away from office, HelpDesk OSP, SharePoint and OWA is a good combination for support handling. The application can be running on a server, where it converts e-mails to tickets around the clock.
HelpDesk OSP is an Outlook add-on that converts e-mails to SharePoint/Office Live list items, manually or automatically. All e-mails concerning the same case can be added to the first ticket, where they are saved chronologically and easily can be reviewed and commented on by the helpdesk staff.
A Settings form in Outlook handles the connection between Outlook and SharePoint/Office Live, and the admin configures it for all subsequent users. If the other users do not want to use OWA but their own Outlook, they install HelpDesk OSP and select the list(s). All settings made by the admin will then be used. The login details to the SharePoint site can be saved, and the password is encrypted for best security.
When HelpDesk OSP has been used for a while performance can be studied in the powerful integrated statistics tool. That way the application also facilitates business intelligence.
The fully functional version of HelpDesk OSP V2 can be freely downloaded from the kalmstrom.com website and evaluated for 30 days without any obligations.
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