Ken-Tech Data Ltd. - a leading IT Services firm based out of Nairobi, Kenya deploys Drishti's Ameyo contact center software for optimizing their BPO and Contact Center processes. The innovative technology platform by Drishti-Soft Solutions powers the customer interactions at BPO and call center divisions of Ken-Tech.
Ken-Tech was looking for an adept technology for their business processes. After a careful analysis of the product, they found Ameyo communication solution the perfect fit. As in the words of Mr. Munjal Shah, MD, Ken-Tech Data Ltd. - "We were looking for an advanced predictive dialer. After going through several demos and through successful vetting procedures by our technology team, we decided to go ahead with Ameyo as it offered best blend of technology with a user friendly interface. With all-in-one functionalities, Ameyo has certainly exceeded my expectations."
The appreciation won by Drishti has encouraged the team to deliver advanced technology innovations to enable enterprises to not just smoothly run the customer interaction processes but also to improve the process efficiency of varied ITES, Customer Care and BPO services. Further, coupled with award-winning 24 x 7 Tech Support, Drishti presents a technology flawlessly suited for SME contact centers as well as large enterprises handling customer interactions.
Looking at the larger picture, Africa contact center market has shown immense potential with the driving advantages of highly skilled, educated and IT literate workforce, low operational costs and developed infrastructure. Various ITES start-ups have emerged and emerging outsourcing firms upgraded to large Call Centers. With futuristic IP-based call center software, Drishti-Soft Solutions provides the right technology required to power quality customer interactions for these enterprises.
About Ken-Tech
Ken-Tech Data Ltd. is a leading ITES and BPO services firm with head office in Nairobi, Kenya and a liaison office in US. Their services portfolio includes Data services like Accounts Payable/ Receivables, Data Verification, Data Entry and Validation, Digitization, Scanning and Indexing, Data scrapping and Data related services, as well as Customer Care Outsourcing, Legal Services, Human Resource Outsourcing, Finance and Auditing, Knowledge Services, Order Management and Procurement Outsourcing.
About Drishti ( www.drishti-
Drishti-Soft Solutions Pvt. Ltd. is a leading innovator of communications technologies for next-generation Enterprises, empowering them to dynamically manage their Business Processes. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI. Drishti's multi-award winning innovative solutions are powering millions of customer interactions across the globe.
