Cybertech Releases New Multi-tenant Recording Platform

Dec. 1, 2009 - PRLog -- CyberTech International, a leading global provider of voice and data recording technologies, has announced the immediate availability of a new multi-tenant platform.  Available free of charge to existing users, CyberTech Release 5.4 enhances return on investment by allowing different companies or business units within an enterprise to securely and independently co-exist on a single recording system.  The multi-tenancy architecture of this latest version of CyberTech’s market-leading recording solution also includes new agent evaluation features and optimised hosted recording capabilities for enterprises and communications service providers.

CyberTech Release 5.4 enables individual tenants to manage their quality and compliance recording system independently without having to rely on a third party.  It provides an ideal platform for enterprises wishing to economically consolidate business units on a single virtual recording system platform.  It also enables communications providers to offer hosted recording services efficiently and profitably with all routine administration handled by their tenants.

Currently being deployed across Europe, the Americas, APAC and beyond, this new CyberTech release also offers a range of the latest full-featured agent evaluation tools including improved scoring rates, extended edit periods and added report types.  It also adds new central management configuration and backup settings.

"Our global customer base continues to expand and standardise on the CyberTech platform because it is proven to return value and decrease time to revenue through unequalled flexibility, scalability, ease of use, and outstanding feature sets," said Bastiaan Schönhage, director for product development, CyberTech International. "Our users and partners know that, through feature releases such as Release 5.4, CyberTech continues to deliver functionality that eliminates obsolescence and remains ahead of the technology curve."

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About CyberTech
CyberTech International leads the voice logging and communications recording industry with global operations and offices in Europe, the Middle East, Asia and the Americas. CyberTech is among the fastest growing providers of data communications recording solutions and is a recognised innovator of voice recording and monitoring applications. CyberTech UK has specialised in the provision of quality management and performance improvement solutions to contact centres, financial institutions, public safety operations and government organisations for over two decades. It provides a consolidated suite of tools that enable users to manage, monitor, assess, analyse and improve the quality of customer interactions. CyberTech UK supports over 1,000 customers in the UK and Ireland, and is an integral part of the CyberTech International group of companies. For more information, visit www.cybertech-int.co.uk