Free White Paper: Best of Both Worlds Gain Flexibility Through Multiple Models of Software Delivery

PRLog (Press Release) - Dec. 1, 2009 - Download Now: http://www.phaseware.com/best-of-both-worlds-nr/

For most companies, deciding whether to use Software as a Service (SaaS) delivery or retain their software on-premise can be difficult. Both on-demand and on-premise software has pros and cons. In addition, there are questions about the utility of moving from one delivery platform to the other.

The Best of Both Worlds (http://www.phaseware.com/best-of-both-worlds-nr/), a white paper from PhaseWare, Inc., presents the issues faced by proponents of each model and a framework for considering the choice between the software delivery models when selecting customer service and support management software.  
 
Download The Best of Both Worlds (http://www.phaseware.com/best-of-both-worlds-nr/)  for information on the options available for both software as a service (on-demand), on-premise software, and migrating between the models when choosing customer support management software and help desk management software.

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About PhaseWare, Inc.
PhaseWare, Inc. is headquartered in McKinney TX. The company provides customer service and support software solutions for all size of businesses. PhaseWare Tracker and its Event Engine, Self Service Center, and Live Chat enhancements provide service desk automation, incident tracking, and resolution of trouble tickets from origin to close, along with a wide variety of self service features. Tracker is also available OnDemand.