Sink and tap retailer, Sinks-Taps.com has launched a new customer service tool that allows customers to find answers to their questions in “real time”.
As part of the customer focused offering, visitors to the Sinks-Taps.com website will be able to communicate with a Sinks-Taps.com representative in an instant messaging facility.
Visitors using the Live Chat service will be able to contact Sales, After Sales, Accounts and Order Tracking departments for product information, payment queries, expected delivery times and after sales support.
Marketing Manager Laura Shimells, who was recently recruited in September of this year said: “This service is another option customers can choose from to contact us. Unlike other retailers, we actively encourage visitors to get in touch, from simply asking what is on offer to providing technical support to customers choosing the right tap for their water system.
“Sometimes visitors browsing the website cannot or may choose not to call us. The Live Chat facility gives visitors the opportunity to contact us online, receive instant answers and talk to a representative outside normal office hours.”
Sinks-Taps.com is the UK’s largest online retailer of sinks and taps, selling to over 30,000 customers per year and is celebrating its 10 year anniversary this year.
