International wholesale VoIP vendor iWorldServices announced today that its Middle Eastern HelpDesk will start providing sales, billing, and first-tier technical support from 10 am – 6 pm EET, in addition to the previously available off-hours support. The support will be available on all days, except Monday and Tuesday, in Arabic and English.
"As a reliable business partner, we keep strengthening our relationships with customers by providing comprehensive local support," says Daniel Jensen, VP of Marketing at iWorldServices, Inc. “The total customer satisfaction has become one of the key differentiators in today’s VoIP market, as resellers are increasingly evaluating their vendors in terms of their overall experience with the brand. In the past, we have observed our investments into the customer care organization invariably improve subscriber retention and loyalty rates. And we believe this time will not be an exception to the rule.”
While saving money on outsourcing customer support often comes at the expense of quality, iWorldServices does not sacrifice either. “By bringing support personnel closer to our customers in the developing countries, we pay less compared to a typical US customer care organization and win our customers’ sympathies for putting them in touch with trained professionals who can be just a few miles away,” says Paul Falchi, the company’s CEO and founder. ”This is what gives us a competitive edge on both fronts.”
