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Follow on Google News | Hiogi Launches Saas For Web 2.0 Customer Self-servicesHiogi, the knowledge community that provides individual answers, today launched a new software-as-a-service product in order to meet the increasing demand for community solutions designed to improve customer services through new support channels.
By: Corinna Staedel A Service-Community is often more affordable, flexible and personal than call centers or simple web forms. Offering a community platform allows a company’s customers and staff to help and communicate – online or on the go via their mobile phones. This gets customers more involved, creates a higher service quality and produces relevant content for search engine optimization (SEO) and the FAQ database. Social media dialogues are currently gaining a lot of attention in the press: Nielsen, Forrester and IDC see an urgent need for companies to utilize relevant platforms to take advantage of this trend. It is also claimed that companies using a service-community for customer self-services can expect a 99% return of investment within 12 months. “A number of large companies approached us about our innovative Q&A technology which we run successfully for our knowledge community www.hiogi.de in Germany. With definite demand for corporate solutions in this space, we decided to launch a SaaS product this year,” says hiogi CEO Björn Behrendt. For more information visit http://en.service- # # # About Service-Community.net: Service-Community.net is a Software-as- End
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