Mary Pat Whaley, FACMPE
It has never been more urgent or more difficult to collect patient-responsible balances. The combination of high-deductible health insurance plans increasing in popularity and the massive loss of medical benefits creates a pressing need for medical practices to re-evaluate patient collections. A strong collections program and the timely collection of patient balances are critical to the viability of the modern healthcare practice – important to the communities served as a source of patient care and a contributor to the local economy.
The Book: “30 Days to a Front-End Patient Collection Program”
Just released, the book is available only through the Manage My Practice website (http://www.managemypractice.com). Written by avid blogger and medical practice management consultant Mary Pat Whaley, "30 Days to a Front-End Patient Collection Program" will help practices increase revenue, decrease costs, and more importantly, decrease the headache of dealing with a back-end collections system.
This book will help any type of medical practice develop a front-end collections program. The 30 day program can be intense, but for most medical practices, the need to start a patient collections program is so pressing that the sooner the program can be launched the better.
About the author:
Mary Pat Whaley, FACMPE has worked in healthcare consulting and management for 25 years. She is Board Certified in Healthcare Management and a Fellow in the American College of Medical Practice Executives. She has worked with almost every medical specialty in primary, secondary, and tertiary care, as well as having experience in the non-profit sector. She is particularly skilled in the turnaround of medical practices and billing operations. Her passions are technology and customer service.
She is currently the Practice Administrator for Halifax Regional Medical Center, a hospital in Roanoke Rapids, North Carolina, where she manages primary care and occupational medicine clinics, as well as a hospitalist group and a physician billing office.
Whaley started the Manage My Practice website in July 2008 to provide healthcare executives and medical practice managers a place to find resources and information.
Photo:
http://www.prlog.org/
