Shipping charges? What shipping charges? Starting from 13 Nov 2009, Acmamall.com declares NO shipping charges in Singapore and Malaysia for its books, regardless of amount.
“It is a daring move that we have decided to take, boldly going the way that other big e-Commerce companies have done,” declares Henry Tanaka, Books Product Manager, Acmamall.com.
It has been a long and drawn out discussion with Acmamall.com logistics partners, but Acmamall.com has convinced its partners to lower the shipping charges till year-end.
“We told our logistics partners that if they lower the shipping costs, we will absorb the cost and provide free shipping to our customers, there will definitely be an increase of orders,” explains Cindy Low, Chief Operation Officer, Acmamall.com.
Providing free shipping is a big request that customers want. Currently, Acmamall.com charges a S$5/RM8.50 shipping fee to Singapore and Malaysia customers, but waives the fee above S$80/RM200 spent on books.
Free shipping is commonplace in Acmamall.com. It already provides free shipping for its beauty and floral products.
“Shipping fees gives a negative perception to customers. They want to see the final price without any hidden charges. Now, when you buy a book in Singapore or Malaysia, the price you see is the final price, unless you have a discount code to further lower that price, but there is no longer any shipping charges to consider,” says Tanaka.
Acmamall.com will begin talks with its logistics partners in other countries to work on reducing its shipping charges in due course.
Visit www.acmamall.com to enjoy the free shipping.
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