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South Australian electricity and gas customers are letting the Energy Ombudsman know how they feel about the quality of their energy suppliers, as enquiries and complaints rise by over 60% in the last financial year.
South Australia is following in the steps of New South Wales and Queensland, who have also seen significant increases in complaints, specifically around energy billing issues. Around half of the complaints were generated from billing issues, highlighting problems with late billing, incorrect bills and on some occasion’s customers receiving no bill at all.
Tim Wolfenden, CEO of Make It Cheaper, Australia’s first dedicated price comparison and switching service for small businesses comments: “We are starting to see an unfortunate pattern across a number of the states in Australia, where complaints are on the up, and it's a shame that South Australia hasn’t managed to buck this trend. The root of the complaint often seems to be due to suppliers changing their billing systems from old to new. Nevertheless, this still ends up causing home owners and small businesses confusion and stress, especially if they do not know if their bill is accurate or not.”
"We will see service become an increasingly important factor when customers look to review their energy supplier. Not only will they be thinking about price, but they will also want to ensure that they receive a good service with accurate billing."
Make It Cheaper is here to make an Australian business owner’s electricity and gas bills cheaper, by offering a free and independent comparison and switching service.
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