Madison, WI — Valicom, a 100% woman-owned telecom expense management company based in Madison, WI, is pleased to announce that customer satisfaction for the third quarter of 2009 was high once again. The final score for the third quarter of 2009 is reported at 3.54/4.00.
Since 1999, Valicom has been collecting data on the satisfaction of clients and using that information to provide better service; making Valicom an industry leader in the quarterly monitoring of client satisfaction. In a time when most companies are looking to get more for less, Valicom delivers a high quality service which is being recognized by clients.
Valicom’s chief operations officer, Jeff Poirior, says, “We have collected over 30 quarters of survey data and continually learn from each survey. We view our client's feedback as a gift. Our ability to interpret that feedback and weave it into ways we can then improve our processes and support activities leads us to these outstanding survey results. It is our goal to see perfect scores, and we will continue to strive to do so.”
Valicom measures customer satisfaction in eight areas using a 1-4 scale. Areas measured include: professionalism, overall expectation, communication, quality and accuracy, understanding client needs, responsiveness, meeting deadlines, and overall value.
In 2008, Valicom saw two quarters of record satisfaction scores, and continues to work on increasing these numbers. Valicom offers guaranteed savings to clients, which makes their telecom expense management service a no-risk opportunity to find savings with a respected corporation.
For more information on client satisfaction, please contact Jeff Poirior, chief operations officer, at (800) 467-7226 or jpoirior@valicomcorp.com. If you are interested in seeking telecom expense management services for your organization, please contact Bridget Thomas, marketing specialist, at (800) 467-7226 or bthomas@valicomcorp.com.
