Abbey Business Centres woos new clients with industry’s first ‘Satisfaction Guarantee'

Nov. 9, 2009 - PRLog -- As the economy slowly pulls itself out of recession Abbey Business Centres Ltd is helping ambitious companies expand and gain the competitive edge without the risk of having to commit to conventional 3 or 5 year office leases.

Abbey, one of the UK’s largest providers of serviced offices has announced a new guarantee of customer satisfaction aimed particularly at firms who have not operated from a business centre before.

The guarantee will enable clients moving into any of Abbey’s serviced office properties (including the iconic “Gherkin” tower in London) to get out of their agreement if they are not 100% satisfied with the service they have received.

Since opening 11 years ago Abbey has managed office requirements for thousands of businesses from Startups, SMEs to international corporates. Clients include the likes of Shell, Barclays, AXA PPP Healthcare, BT and 02.
Abbey is so confident in its customer satisfaction rating that it is offering new clients the chance to experience their award-winning service without any risk.

'Satisfaction Guaranteed', as the new service is branded, will be the first of its kind to be introduced anywhere within the serviced office industry, according to Abbey, which has 13 centres in the UK, in London, the South-East, Manchester and Scotland.

Julie Calder, Managing Director, said: “We are proud of our unique selling point of delivering unrivalled customer service backed by our record of longevity in both client and staff retention. But business nowadays cannot afford to live solely on its reputation so we have backed this up with a cast iron guarantee.”

Ms Calder added: “The business centre ethos is all about offering the utmost flexibility possible and the new service takes this to a new level”.

“We hope the guarantee will allay any fears potential clients who have never used serviced offices before might have.  It may also encourage businesses which are unhappy with their current office provider to come and try us out.”

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About Abbey Business Centres:
Abbey Business Centres provide serviced office space, virtual offices and meeting rooms at 13 locations across the UK