WageWatch and Stark Service Solutions Partner to Meet Two Crucial Hospitality Needs

PR Log (Press Release) – Nov 05, 2009 – How to keep hotel guests happy and how much to pay great hotel employees are constantly on the minds of hospitality managers.  Meeting these two challenges is why web-based compensation survey company WageWatch, Inc., has entered into a strategic marketing agreement with Stark Service Solutions, the premier provider of customer service solutions for the hospitality industry.

The companies will cross-promote to their customers with WageWatch endorsing Stark’s results-driven software, the Touch System™, and Stark touting WageWatch’s online wage, salary and benefits surveys.  

“WageWatch is a well-respected compensation survey company that has served the hospitality industry for over a decade.  Their customers see the value in using technology to be more efficient and informed,” said Naomi Stark, CEO of Stark Service Solutions. “As we learned more about our respective offerings, we knew that the sum of our partnership would certainly enhance what we offer individually.  Armed with the latest industry information and web tools, hospitality managers can now keep both guests and employees happy.  This highly profitable balancing act eludes even the savviest of hospitality managers.”

“Stark’s Touch System™ provides our hotel customers with a unique tool so all hotel staff can communicate on-the-spot about each customer’s needs,” said Margaret Dyekman, WageWatch president and chief operating officer. “Hotels cannot afford to have guests walk out of their properties unhappy. We know our hospitality customers are thrilled to find an online tool to proactively manage the guest experience.”

The companies are planning educational webinars to enable hotel operations managers to see for themselves how the Touch System™ can improve guest and employee satisfaction.  “Thousands of dollars are lost every month by allowing guests to leave with a poor experience or great employees to leave for better pay.” continued Stark.


ABOUT WAGEWATCH

WageWatch, Inc., (www.wagewatch.com), the leading Web-based source for compensation and benefits data, provides instantly accessible industry wage, salary and benefits data, delivered to any Internet-enabled device. WageWatch surveys industries and employer associations and provides companies with the data they need to make their compensation and benefits decisions.  For more information on WageWatch, visit www.wagewatch.com or call 888-330-9243.

ABOUT STARK SERVICE SOLUTIONS

Stark Service Solutions serves hospitality customers requiring increased guest satisfaction, internal communication, and profitability.  Stark offers software platforms and training programs stemming from over 90 years of management and operational experience. Stark’s CRM software platform, the Touch System™, is the only program that tracks guest experience in real time and guarantees increased guest satisfaction scores. For more information on Stark Service Solutions, visit www.starkservicesolutions.com or call 866-281-5062.