Verizon Business has established itself as one of the big four global service providers. It is increasingly challenging the other global leaders in key verticals and managed service areas.
Table of Contents:
Executive summary
In a nutshell
Ovum view
Network reach and capability
User affirmation
Vertical propositions
Managed services
Global testimonials
Commercial differentiation
Key opportunities
Exploit the network service advantage
Exploit global build and organization
Complete the BPO and applications story
Dual-mode phones but no managed mobility
Market positioning
Verizon Business's enterprise strategy
Looking for strategic difference
A global borderless network offer
Key financials
Customer and service mix trends
Services and technologies
Overview
Asset Assurance - hosted network management application
Computing as a service (CaaS)
Converged solutions portfolio
The global IP network
Network performance - MTTR, IMPACT and 'Rapid Fault Isolation'
Global IP network - design, performance, expansion and investments
Network and managed services
Data centres - global but enterprise-ready centers matter
Global CPE Management Program
Managed mobility
Verizon Enterprise Center - 'new and improved' customer portal
Visual Communications:
Professional services
Commercial performance
Customer MNC target profile
Reorganization
Customer segmentation
World Accounts Program
Customer account support structure
International wholesale business
Verticals - leveraging the base as well as mining growth
Customer care and SLA update
Business outcome and application SLAs
Customer wins
Extending managed services
Service Partners Program
Strategic evaluation
Overview
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About Ovum
Ovum fully understands convergence across telecoms, IT services and software. They invest heavily in researching what is happening in a market that is dynamic and full of risk and reward, analysing the changes and identify the threats and opportunities ahead for their clients. Ovum's team has extensive experience in the sector and is dedicated to 'getting closer' - to the industries they advise on, to the people they work for, and ultimately to the real issues determining how ICT markets behave. Ovum maintains a fluid, highly collaborative structure that brings the right range of expertise to each situation. View more research from Ovum at http://www.fastmr.com/
About Fast Market Research
Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.
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