Belfast based online retailer SalonSkincare has been recognised as one of Britain’s best places to shop on the internet.
Shoppers using leading price comparison website Shopzilla.co.uk and the BizRate® research network rated http://www.SalonSkincare.co.uk which sells luxury skincare, hair and nail products as excellent across a series of key performance measures including overall satisfaction, choice, ease of use, on-time delivery and customer service.
SalonSkincare was one of only 20 companies nationwide to receive a prestigious Circle of Excellence Award.
German Wider, Marketing Manager of SalonSkincare, said: “We are extremely delighted to have earned the Circle of Excellence Award. With thousands of orders being processed there can always be the odd little glitch, but we are working constantly to make the shopping experience as pleasant and rewarding as possible. We are really grateful for our customer’s feedback. We really couldn’t wish for any higher accolade.”
The Circle of Excellence Awards recognise the very best online retailers as voted for by the people who really matter, their customers. SalonSkincare has shown it is up to the task of meeting its customers’ very high expectations.
BizRate® shows that people in the UK are among the most avid online shoppers in the world and they rightly demand excellence. These awards not only show where that excellence is being achieved but set the benchmark for the future.
SalonSkincare
http://www.salonskincare.co.uk
Circle of Excellence Winners
http://www.bizrate.co.uk/
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Notes to Editors:
The Circle of Excellence recognises those online retailers within the BizRate® Research network who have demonstrated outstanding performance, as rated by their customers, throughout a one year period. In 2009, over 2,000 online merchants in the UK were considered for an award. Winners consistently obtained feedback from their customers throughout the award year period and received the highest ratings. The ratings are from the direct feedback, collected at the point-of-sale and after delivery of goods, from customers concerning seven key satisfaction metrics:
1. Overall Satisfaction at the point-of-sale
2. Product Selection at the point-of-sale
3. Ease of Finding Products on the website
4. Intent to buy from the same retailer again, collected after the order is received
5. Product Met Expectations, collected after the order is received
6. On-time Delivery of the order
7. Customer Support assistance
