-Andrew Carnegie
Each of us is a member of a team – be it through family, sports, work, community, church, etc. In each of these there are people with different opinions. In fact, many times those differences can actually benefit the team and help them rise to the next level of performance.
How does one go about creating a win-win solution, when a team is faced with various challenges? How do team members go about defeating these challenge rather than letting them defeat each other? How do members of the team develop trust so that all of the team can win?
1. Recognize and acknowledge differences – this is difficult but extremely helpful to the team. Issues, challenges, or conflicts must be recognized and discussed. This recognition helps the team come together to find a mutually agreed upon solution or goal that will help each team member find greater commitment in working together.
2. Gain common ground – how can you put the conflict in perspective with team goals? Is everyone on the team committed to the team goals? Are there issues that could prevent the goals from being attained? If so, these matters need to be brought forward.
3. Understand different opinions – step in another’s shoes to gain their insight. This step is intended to gain insight, not necessarily to gain agreement.
4. Work to overcome the issue – differences in opinion are acceptable and even welcome! Remember, attack the issues and not the person. As a team, what is the best solution that can help the team achieve its goals? One should not have to compromise his or her values in reaching a solution.
5. Develop a plan of action – outline what each member of the team will do, and be extremely specific. This document will also serve as an accountability document.
6. Follow up – put the plan into action, follow up, and revise as needed in order to optimize performance.
“No member of a crew is praised for the rugged individuality of his rowing.”
-Ralph Waldo Emerson
Together we always achieve more.
To learn more go to http://www.cmoe.com/
