With the right training, your staff can improve their communication skills to ensure the highest level of patient satisfaction and the best possible clinical outcomes.
In the new training guide, "Communicating with Patients," author Karen Childress shows readers why good communication is a skill that can never be taken for granted, the important role of listening in good communication, specific strategies to avoid confusion and encourage two-way communication with patients, appropriate ways to express empathy and caring, and more.
The accompanying Leader's Guide shows managers and practice administrators how to introduce communication skills training to their staff in a positive and motivating way. How to reinforce important points in the booklet with a group training session. Plus techniques and refreshers to continue to reinforce the message long after the booklets have been distributed.
One vitally important point that Childress makes is that good communication and quality service may, in part, be a factor in reducing the risk of lawsuits. She says, "Patients can be very forgiving toward doctors and hospitals even when actual harm (albeit unintentional)
"Communicating with Patients" is one of six self-training guides from the Customer Service Group's Healthcare Division. Additional information on each of the guides is available online at http://www.CustomerServiceGroup.com/
