CSS consolidates presence in the Philippines

PR Log (Press Release) – Nov 02, 2009 – Set up in March 2009, the fully operational center provides multi-lingual customer services, retention services, outbound selling, technology & other BPO services. Currently, a 300-seat center, this facility is set to evolve into a full-fledged 1000-seat center by the end of 2009. In keeping with the company’s expansion in Philippines, CSS Corp. will hire 600 people for the Manila facility by the end of 2009.

Speaking about the developments in the Philippines operations, Mr. Nick Sharma, CEO, CSS, said “Our focus has always been on implementing practices that will enable us to enhance our clients’ revenue streams. Philippines, with its inherent advantages of friendly Government policies, robust infrastructure and high-quality talent, enables us in our objective to optimize our clients’ investments. With the significant growth that our consumer services practice has seen in the recent past, we are expanding to a fully operational 1000-seat center by the end of this year in Philippines.”

Elaborating on this, Mr. Sharma said, “ CSS’s One-World Delivery Model provides customers with the right blend of expertise for the lowest possible cost, thereby assuring OPEX Optimization for its client organizations and its proven Service Assurance of 100% Customer Referenceability. Our rapid expansion in the Philippines is a validation of our customer’s confidence in our services.  ”  
The company is witnessing immense response to its online certification program that offers world-class training in networking.

With a 100% referenceable customer base, CSS has built long term relationships with 80+ clients in the last 10 years across India, the United States, Poland and the Philippines, offering the advantage of cost beneficial off-shoring, while maintaining high customer service standards.
CSS’s Consumer services Business Unit focuses on customer support, retention, sales & other BPO services for industry verticals including Consumer Electronics, Travel, Retail, Hospitality, Financial services, and Education.