Bedard Brothers Partners With Tech II Business Services for Their New Communications System

PR Log (Press Release) – Oct 30, 2009 – Tech II Business Services, Saratoga Springs New York One of the area’s oldest and largest IT Value Added Resellers, Technology Relocation and Managed IT Service Firms with over a quarter century as a recognized telecommunications solution provider has been selected by Bedard Brother as their communications solution provider. Bedard Brothers, the largest auto dealership in Berkshire County, Massachusetts has been continuously serving Berkshire Country for over 50 years. Bedard Brothers offers their clients exceptional customer service and an impressive selection of domestic and imported automobiles to choose from. In addition to their wide selection of new and pre-owned automobiles, Bedard Brothers also offers their clients a full complement of maintenance and repair services.
Tech II Business Services was consulted when Bedard Brothers realized that their existing communication system was rapidly reaching the end of its useful life. Bedard Brothers had just opened a new location and they were searching for a reliable and scalable communications solution that could meet the needs of its existing operation as well as accommodate future expansion and growth. To add to the challenge the company’s existing telecommunications system was plagued with daily service issues, which were interfering with Bedard Brothers ability to service their clients and potential clients quickly and efficiently.
Bedard Brothers solution of choice was the Iwatsu Enterprise Campus System, with Telephony Office-LinX 7.1 with full SIP (Session Initiation Protocol) integration. The primary reason that Bedard Brothers chose the Iwatsu ECS/Office-LinX Unified Communication platform was due to the platforms historic reliability and scalability. Tech II Engineers designed and installed the system in a survivable large campus configuration to efficiently serve Bedard’s multiple locations, diverse services and sales departments for seven different automotive makes. The design incorporated two potentially independent yet integrated communication systems located in two different physical locations communicating over a dedicated network connection for load distribution, seamless failover, and real time disaster recovery. Tech II’s robust surivable design reduced concern over the risk of a single system failure causing their operations to come to a grinding halt. When asked for his thoughts on the solution designed and implemented by Tech II, Vincent McLean, System Administrator Bedard Brothers replied: “The Iwatsu ECS / ESNA Office-LinX telephony system has proven to be a very reliable system. As telecommunication is a very old technology it should work seamlessly without any problems and the Iwatsu ECS / Office-LinX telephony system has proven that modern telephone systems can work seamlessly without any problems.”
Tech II Business Services truly understands how to leverage current technology to increase efficiency, productivity, and reduce overall operating expenses for their clients. “The Iwatsu ECS / ESNA Office-LinX solution our engineers  designed, which integrated data and voice services on one scalable unified communications platform was an easy choice for Bedard Brothers. It lowered their total cost of ownership and increased efficiency and provided ease of use across their multiple locations. The robust redundant design also reduced concern over the risk of a single system failure causing their operations to come to a grinding halt.” said Peter Farley, Vice President of Marketing and Sales. For more information on the wide range of services offered by Tech II Business Services Inc. please visit: www.tech-ii.com .