Nationally recognised for outstanding levels of customer service, Northgate Managed Services has been awarded the prestigious Customer First UK Standard for its work within the Education sector. The company has been highly commended for its strong client relationships, commitment to after-service provision, meticulous feedback strategies and staff enthusiasm.
Recognised for its superior customer-focused culture across individual teams as well as the entire organisation, Northgate is one of just four organisations in Northern Ireland to receive this accolade. The 200-strong team was rigorously assessed against 32 criteria covering three key areas; building customer relationships, maximising market awareness and developing people. As well as gauging staff attitude to internal and external customer care, the assessor looked for consistency of approach across the business, best practices across the team and potential areas for development.
David Hyland, Managing Director, Education at Northgate Managed Services, comments: “To become a world-class service provider in such a competitive industry, it is imperative to provide outstanding customer care. We are delighted to achieve this coveted standard as further demonstration of our solid and continued commitment to customers, putting them at the heart of our organisation.”
For further information please visit the web site at www.northgate-
