WATERBURY, CONN. - QScend Technologies, Inc. announced today that it has been selected to provide the City of Dyersburg, Tennessee, with its QAlert™ citizen relationship management (CRM) software, a dynamic Web-based tool that enables city call takers to log, automatically route, and manage all citizen service requests.
With QAlert, citizen service requests or complaints are entered by city staff or citizens themselves. Each entry is automatically assigned a ticket number and instantly routed via e-mail to the department responsible for handling the request. Citizens can be notified each time an action is taken, or just when the service request has been addressed and is closed.
QAlert also enables city department heads to generate a variety of reports, from issues resolved to issues outstanding to length of time outstanding to issue type, and many more. The reporting dashboard, reports, and charts are all fully customizable. In addition, the various reports can be scheduled for delivery, allowing each user to automatically receive email of the data that matters most.
Dyersburg has chosen to implement a 311 non-emergency call center within its emergency 911 call center. 911 Communications Director Mark Grant stated that Dyersburg is building a model call center that will demonstrate how 311 and 911 can effectively coexist.
In addition, with QAlert, Dyersburg will also be able to offer citizens a self-serve knowledge base and log-in area via its website.
About QScend Technologies, Inc.
QScend Technologies (www.qscend.com)
Located in Waterbury, Connecticut, QScend Technologies was the first company to relocate into the city’s Information Technology Zone. The company also provides custom website design, application hosting, and e-mail solutions for its customers.
