The cost of teller line operations are generally one of the top five non-interest expense costs for financial institutions. Yet surprisingly, the majority have no formal program in place to examine, analyze and optimize their teller staff.
There are many reasons for this. A common view is that as long as customers are not complaining about wait times the teller line must not be broken, and why fix it if it is not broken. Of course, not being "broken" and costing 10% or 20% more than it should, are two completely different things.
Others are concerned that because tellers serve as a primary point of customer contact, doing anything that may impact accessibility for customers should be avoided. While having too few tellers is clearly not good, having the right number of tellers at the right times is better than having too many tellers. Customers know who is paying for it when they walk in a branch and see personnel standing idle.
Now it is possible for banks, credit unions and thrifts to find out what their potential savings can be, without risk or financial obligation. Point Enterprises is offering the StaffPro Branch Staff Scheduling and Management system free for a 60 day Trial -- no strings attached.
The Trial includes:
1. A free assessment of potential productivity improvement.
2. Turnkey implementation including any required interfaces.
3. Two training sessions.
4. 60 days of full system use after implementation.
5. A follow-up assessment based on firm data from the Trial.
At the end of the Trial the institution can choose to keep StaffPro or have the product de-installed. Regardless, the institution gains the benefit of all the reports, forecasts, schedules and other information gathered during the Trial.
Financial institutions traditionally analyze interest margins, yields, fee income, cross-sell ratios and a myriad of other metrics. Now they can perform analysis of one of the most important cost items without any financial obligation.
